Help center
Get your dock scheduling right.
Set up what carriers are asked, sort out why a slot isn't showing, and wire SimpleDock into the tools your team already uses.
Scheduling & setup
How bookings actually work, and what to check when they don't.
Booking page
Set up booking questions
Hide or require the built-in questions, and add your own dropdowns, numbers, and reference fields per appointment type.
Troubleshooting
No times showing up?
Your booking page looks empty. The eight things that remove a slot, in the order worth checking.
Setup
Appointment types & rules
Duration, buffers, and minimum notice — and how each one reshapes what carriers can book.
Capacity
Doors, capacity & slots per hour
Three settings people mix up. Which ones control how many trucks fit, and which one doesn't.
Approvals
Approving booking requests
Review every request before it's confirmed. Approve, propose a different time, or reject with a reason.
Sharing
Sharing your booking link
Your public link, what carriers can do without an account, and how they reschedule or cancel later.
Integrations
Step-by-step guides with interactive demos. Try the payloads and verify signatures before you wire anything up.
Webhook · No-code
Connect Zapier
Catch every appointment event in Zapier and route it to 6,000+ apps. 3 minutes, no code.
Webhook · Notifications
Post to Slack
See bookings, check-ins, and cancellations land in a Slack channel as they happen.
Webhook · Developer
Build a custom webhook
Receive signed JSON events at your own URL. Verify signatures in Node, Python, Ruby, Go, or cURL.
Calendar sync
Sync Google Calendar
Mirror dock appointments to your team's Google Calendar with one OAuth click per location.
Reference
Webhook events & payloads
All eight event types, when they fire, and the exact JSON shape your endpoint receives.
Need a hand?
We answer integration questions personally. Open the in-app chat or email [email protected].