Contact
Talk to a person at SimpleDock.
One inbox handles support, sales, billing, security, and privacy. It is monitored on US business days, and a human answers it.
[email protected]What to send, and where it goes
Everything below reaches the same address. Naming the topic in the subject line just gets it to the right person faster. Please include your organization name and, where relevant, the facility name or booking link.
Support
Something is not working, or you cannot find a setting. Include the facility's booking link and what you expected to happen — that is usually enough for us to reproduce it without a back-and-forth.
Sales and pricing
Multi-facility rollouts, invoicing, purchase orders, and anything the pricing page does not answer. There is no minimum contract and no implementation fee, so most questions are shorter than people expect.
Security
Suspected vulnerabilities. Please report privately before any public disclosure and include steps to reproduce. We will confirm receipt and keep you updated until it is resolved.
Privacy
Access, correction, and deletion requests under GDPR, CCPA, and similar laws, plus questions about what SimpleDock stores and for how long. Include the account email so we can verify the request.
API, integrations, and agents
Building against the REST API, connecting the MCP server, or wiring up webhooks. The developer docs cover authentication, every endpoint, and the exact webhook payloads; email us when they do not.
Faster than email
Most questions we get are already answered in the help center. The three most common: why a booking page shows no available times, how approvals work, and how to collect custom booking questions.
Mailing address
SimpleDock3198 Airport Loop, Ste C
Costa Mesa, CA 92626
US
Post reaches us here, but email is faster for anything time-sensitive.
Booking a dock appointment
If you are a carrier or driver trying to schedule a delivery, SimpleDock is not the party to email — the warehouse is. Use the booking link the facility sent you, or ask your receiving contact for it. We cannot book, move, or cancel an appointment at a facility on your behalf.
For agents and automated clients
There is no contact-form API. To reach a human, send email to [email protected]. To do work programmatically instead, use the MCP server at /api/v1/mcp or the REST API at /api/v1; both are described by the OpenAPI spec and indexed in llms.txt.